Privacy and Policy

RightNow – Privacy Policy

Last Updated: 06 Feb 2026

RightNow (“RightNow,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the RightNow mobile application, website, and logistics services (collectively, the “Platform”).

By using RightNow, you agree to this Privacy Policy.

1. Information We Collect

We collect information to provide safe, efficient, and reliable logistics services.

1.1 Personal Information You Provide

When you create an account or use our services, we may collect:

Customers & Business Users

  • Name

  • Phone number

  • Email address

  • Pickup & delivery addresses

  • Payment information

  • Order history

  • Business/company details (if applicable)

Drivers/Partners

  • Name

  • Phone number

  • Email

  • Address

  • Driver’s license

  • Vehicle information

  • Insurance details

  • Background verification documents

  • Bank/payment details

1.2 Automatically Collected Information

When you use the app or website, we automatically collect:

  • GPS location data

  • Device type & ID

  • IP address

  • Browser information

  • App usage logs

  • Time stamps

  • Crash reports

  • Cookies & analytics data

1.3 Location Information

Because RightNow provides delivery services, we collect:

  • Real-time driver location

  • Pickup/drop-off locations

  • Route tracking

This allows us to:

  • Match drivers

  • Provide tracking

  • Estimate ETAs

  • Improve safety

Location tracking may continue while a delivery is active.

1.4 Payment Information

Payments are processed securely via third-party payment providers.
RightNow does not store full credit/debit card numbers.

2. How We Use Your Information

We use your information to:

Service Delivery

  • Create accounts

  • Process bookings

  • Dispatch drivers

  • Provide real-time tracking

  • Complete deliveries

Communication

  • Send confirmations

  • Delivery updates

  • Notifications

  • Customer support

Safety & Compliance

  • Verify drivers

  • Prevent fraud

  • Monitor misuse

  • Enforce terms

Improvements

  • App optimization

  • Analytics

  • Feature development

  • Service quality improvement

Legal

  • Comply with laws

  • Resolve disputes

  • Enforce policies

3. Sharing Your Information

We only share information when necessary.

3.1 With Drivers & Customers

To complete deliveries, we share:

Between customer ↔ driver:

  • Name

  • Phone

  • Pickup/drop location

  • Delivery details

3.2 With Service Providers

We may share data with trusted third parties:

  • Payment processors

  • Cloud hosting providers

  • Analytics tools

  • SMS/email providers

  • Identity verification services

  • Customer support systems

These partners must protect your data.

3.3 Legal Requirements

We may disclose information if required to:

  • Follow the law

  • Respond to legal requests

  • Protect rights & safety

  • Prevent fraud

3.4 Business Transfers

If RightNow is sold or merged, data may transfer to the new owner.

4. Data Security

We use industry-standard security measures:

  • Encryption (SSL/HTTPS)

  • Secure cloud storage

  • Restricted access

  • Authentication controls

  • Regular monitoring

However, no system is 100% secure.

5. Data Retention

We retain information only as long as necessary to:

  • Provide services

  • Comply with laws

  • Resolve disputes

  • Maintain records

Inactive accounts may be deleted after a reasonable period.

6. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your data

  • Correct information

  • Delete your account

  • Restrict processing

  • Request a copy of your data

  • Opt-out of marketing

To exercise rights, contact us at:
support@rightnowapp.com

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve performance

  • Analyze traffic

  • Remember preferences

  • Personalize experience

You may disable cookies in your browser settings.

8. Third-Party Links

Our app/website may contain third-party links.
We are not responsible for their privacy practices.

9. Children’s Privacy

RightNow services are not intended for individuals under 18.
We do not knowingly collect children’s data.

10. Driver-Specific Privacy

Drivers consent to:

  • Background checks

  • Vehicle verification

  • Location tracking during deliveries

  • Performance monitoring

  • Earnings reporting

This ensures safety and service quality.

11. International Users

If you access RightNow outside your country, your information may be transferred and processed where our servers operate.

12. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted with a new “Last Updated” date.

Continued use of the platform means acceptance.